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25 February 2022, Cover4Insurance has won the Feefo Platinum Trusted Service award.
Since 2014, Feefo has recognised the businesses who deliver exceptional experiences, using feedback from real customers.
The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service.
Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2020 and 31st December 2021.
Michael Masterson, Cover4Insurance commented: “We’re thrilled to receive this award from Feefo. It means a lot because it’s based on feedback from our customers and, ultimately, keeping them happy is why we come to work each day. The award also recognises just how hard our staff have worked in difficult circumstances. We’re fully committed to the highest quality of service, so it’s vital for us to listen, understand and respond to all our customers.”
This award means even more following another difficult year. Online interactions have soared since the start of coronavirus. People are now 40% more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggled to respond effectively. 43% of people now believe that companies have become less effective at dealing with negative feedback in the last year.
Congratulating Cover4Insurance Kim Burgess, Head of Customer Success at Feefo, said:
“The Trusted Service Awards recognise companies who above and beyond to provide the very best customer experience.
“I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge.
“I can’t wait to see what our customers achieve in 2022.”
Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service.
The Feefo suite of software, combined with its technical solutions expertise, enables its clients to gain a deeper understanding of customer sentiment, behaviour, and intent, empowering them with insights to make better business decisions and improve their return on investment. With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people.
Please visit: www.feefo.com .
Cover4Insurance has been insuring students, graduates, and young professionals for over 25 years and is chosen by several of the UK’s leading educational establishments and private sector accommodation providers to insure their residents.
Over the years our range of insurance products, have developed quiet a reputation as being innovative in the market. Providing covers that are tailored to the needs of the individual client.
With our fresh approach of looking at each relationship as a long-term partnership that can be nurtured and developed together, we believe that we can provide you with a service that is second to none, as we take pride in the fact that we listen to our customers to ensure that our product, claims service and working practices remain relevant in today’s market. By doing this we believe that we will continue to deliver excellent customer service whilst also remaining as competitive as we have always been.
Please visit: .cover4insurance.com
