Many customers are rightly concerned about the potential impact of the developing situation with coronavirus and how it may impact our service to them as customers of Cover4Insurance.
We are providing this update to reassure our customers and to inform them how we will continue to provide support if the situation escalates.
Over the last few years, we have been investing significantly in systems and infrastructure so that our business can continue to operate under many different scenarios. Enabling our staff to work easily from home is key in the event the government recommends large scale self-quarantine.
Yes, we are in regular contact with our key partners such as insurers, claims teams, web developers and phone suppliers to make sure that that they also have contingency plans in place to keep us trading.
At present we expect our services to be largely unaffected.
However, we believe that, if the spread widens or is sustained, staff shortages may well occur in our supply chain which may slow down turn around times for some more complex insurance products. If you have a time-critical insurance product that you require it may be a good idea to contact us earlier than normal so that we can help get the correct cover in place for you.
For more information on our travel policies and how they relate to the coronavirus and COVID–19 please click here.